Shipping & Returns
WHAT SHIPPING COMPANY DO YOU USE?
Based on national and international shipping policies,the package will be sent by DHL,FedEx or YunExpress
Because of the COVID cases, contactless delivery is adopted, so dear ones, please pay attention to answering the calls of the delivery staff.
HOW LONG DOES SHIPPING TAKE TO ME ?
DHL and FedEx will takes 5-7 business days,YunEpress needs 15-20 business days
Due to the COVID cases, the logistics speed in some countries has slowed down. If you encounter this situation, please call the customer service number of the local logistics company to confirm.
HOW DO I TRACK MY PACKAGE?
Each order is sent with a tracking number that you will receive in an email shortly after your order has fulfilled. Please click the tracking number provided in the body of your email.
PO BOXES
We do not deliver to P.O boxes. All our packages are signature required to ensure that our products are getting to our customers safely. This protects your products from spoiling.
MY PACKAGE HAS NOT ARRIVED? WHAT DO I DO?
Please contact FedEx or DHL first as it is their responsibility to get the package to the consignee. Once an order leaves our warehouse a tracking number and shipping details are emailed to the customer. Once you have spoken to the shipping company, please contact support@kolybellash.com if you require further assistance. We will be able to assist with opening an investigation with the delivery company!
Import Duties and Taxes
The laws and logistics requirements of each country are different, which may incur costs, and it is the responsibility of the recipient to fully understand this.
Please note that any import duties or other customs related taxes are not included in the product or shipping prices. You as the buyer are responsible for these charges.But contact us and we can offer you a discount code as compensation
For more information, please contact your country's relevant authority to inform yourself about any charges.
My order was delivered to a wrong address.
If your order was delivered to a wrong address due to our or shipping company's fault, we will send your original ordered products ASAP or refund you .
If your order was delivered to a wrong address due to your own mistake(such as typing wrong shipping address), regrettably we will not be responsible for the extra shipping cost and involves rectifying your order.
We recommend you contact the shipping company with your original tracking number and arrange delivery to your correct address.
Please note that once products leave our warehouse, it is extremely difficult to change the address of the recipient, so please double check your shipping address before completing your order.
Missing or Lost Packages
Is your order missing or wondering where it is? We are SO sorry for any inconvenience! When your order shipped we sent you an email with tracking information for your order. We recommend checking this tracking link.
Contacting your shipping carrier directly is the fastest way to find out where your package is, arrange for delivery and get information on your anticipated delivery date.
While we are happy to help whenever possible, you will want to reach out directly to the shipping company to get details on location and delivery of a package.