US Shipping Info🖤
US Shipping Prices
Shipping Prices subtotal: $0–14.99
- USPS SHIPPING (2-7 working days): $9.99 (For PR, HI, AK, VI, GU USPS SHIPPING $14.99)
- FEDEX 2 DAYS SHIPPING(1-2 working days) : $24.99
- FREE! NEW orders over $30 CODE: NEWUS
- FREE! REGULAR orders over $89
**Orders over $250 will be automatically upgraded to FedEx Standard Shipping at no extra cost.**
Please note shipping timelines are close estimates, not guarantees. Please ensure you allow plenty of time for your order to arrive.
*Working days are Monday - Friday (excluding holidays)
Please note: We are unable to deliver to PO Boxes or Armed Forces Post Office addresses.
US Warehouse Dispatch Information 🚚
KOLYBEL US Warehouse operates on a standard Monday to Friday schedule. Our customer service hours are 8:30 AM to 3:30 PM Pacific Standard Time (PST). We do not process or ship orders on weekends.
We observe the following U.S. federal holidays and will be closed with no shipping or customer service available: New Year’s Day, Martin Luther King Jr. Day, Presidents’ Day, Memorial Day, Juneteenth National Independence Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, and Christmas Day.
FedEx shipments are dispatched on Mondays, Wednesdays, and Fridays.
During high-volume periods such as promotional sales or new product launches, order processing may take up to an additional 5 business days. Please take this into consideration when selecting your shipping method.
If you require expedited priority shipping, please leave a note in the order comments section. We will prioritize the dispatch of your order upon receiving your request.
FAQs
Each order is sent with a tracking number that you will receive in an email shortly after your order has fulfilled. Please click the tracking number provided in the body of your email.
Tracking numbers are provided via email upon order fulfilment and can be tracked via https://www.kolybellash.com/apps/17TRACK
All your orders are being packed in our safe boxes or envelope bag, so you don't have to worry about products' safe transportation. We care about it!
If you are concerned your order is taking too long or you have questions please contact us
We do not deliver to P.O boxes. All our packages are signature required to ensure that our products are getting to our customers safely. This protects your products from spoiling.
Please contact SHIPPING COMPANY first as it is their responsibility to get the package to the consignee. Once an order leaves our warehouse a tracking number and shipping details are emailed to the customer.
Once you have spoken to the shipping company, please COMTACT US if you require further assistance. We will be able to assist with opening an investigation with the delivery company!
If your order was delivered to a wrong address due to our or shipping company's fault, we will send your original ordered products ASAP or refund you.
If your order was delivered to a wrong address due to your own mistake (such as typing wrong shipping address), regrettably we will not be responsible for the extra shipping cost and involves rectifying your order.
We recommend you contact the shipping company with your original tracking number and arrange delivery to your correct address.
Please note that once products leave our warehouse, it is extremely difficult to change the address of the recipient, so please double check your shipping address before completing your order.
Is your order missing or wondering where it is? We are SO sorry for any inconvenience! When your order shipped we sent you an email with tracking information for your order. We recommend checking this tracking link.
Contacting your shipping carrier directly is the fastest way to find out where your package is, arrange for delivery and get information on your anticipated delivery date.
While we are happy to help whenever possible, you will want to reach out directly to the shipping company to get details on location and delivery of a package.